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what I’m up to:
-- interaction designing︎︎︎
--
graphic designing
--
art directing
--
video producing
-- writing & researching WWII History
can also be found:
-- advocating for educational equity w/ KIPP Austin
-- reading, especially fiction by AAPI authors, art theory, or long-form journalism
-- documenting my life in photos
Resume
Email
©2023 Gloria Wang
︎︎︎
Summary
JP Morgan’s CIB (Corporate and Investment Bank) Risk Management helps the firm understand, mitigate, and anticipate risks. As an intern on the Wholesale Credit Risk- Products team, my work helps credit officers with their role, which is to assess, approve, and manage credit/counterparty risks on an industry, client, geographic, and transaction basis.
As a products team intern, I acted as both a product manager and a product designer depending on product needs. I piloted several cross-functional projects and designed features to hep credit officers assess and mitigate risk for clients experiencing financial difficulties.
Role
Product Manager/Product Designer Intern
Timeline
9 weeks (June ‘23-August ‘23)
Team
Wholesale Credit Risk- Product
Tools
Figma
Jira
*Project details cannot be disclosed publicly. Please contact directly for details.*
What I Did
User Research
- Administered user interviews with stakeholders (credit officers)
- Goals:
- Understand the usability of the current product
- Ensure that new solutions would actually address user pain points
User Experience Design
- Designed and validated designs through 17 interface iterations
- Worked with another full-time interaction designer as well as engaged with product managers, developers, and stakeholders
Key Takeaways
From a technical standpoint, I gained a more advanced understanding of design systems and using components from JPMC internal design systems to speed up our workflow in Figma, which allowed us more time to focus on the real user experience beyond the interface.
As a designer, I became so much more familiar with the design process and realized that design isn’t just making a screen look pretty- it’s also about creating something feasible and balancing business needs.
Finally, I realized that despite taking a methodical and detailed approach, design is not linear. Through each iteration, I was challenged to truly understand not just the platform, but how credit officers interact with it every day. Each version cleared up my own misconceptions and questions to ultimately allow me to deliver a design that was functional and clean.